Frequently Asked Questions

Bring swimwear, reef-safe sunscreen, a towel, a hat, sunglasses, and a waterproof pouch for your phone. We provide snorkeling gear, drinking water, and guidance before you enter the water.

Dolphins are often seen around the northeast coast, especially in the morning, but they are wild animals and sightings cannot be guaranteed. Our crew follows respectful viewing practices and avoids chasing or crowding marine life.

Pickup can be arranged from most Zanzibar hotels. Some areas may include an additional transfer fee depending on distance and pickup time. Your confirmation will include exact pickup details.

Mnemba Island tours run year-round, with the clearest conditions often during the dry seasons from June to October and December to March. Early mornings usually offer calmer seas and better visibility.

Yes. Families are welcome, and our crew helps children and first-time snorkelers feel comfortable. Children must be supervised by an adult at all times while on the boat and in the water.

Light rain does not always affect the tour, but safety comes first. If sea conditions are unsafe, we will help you reschedule or provide a refund according to the cancellation policy.

No. Beginners are welcome, and flotation support is available. Guests should still be comfortable entering shallow open water and following the crew’s safety instructions.

Yes, standard snorkeling masks, snorkels, and fins are included. You may bring your own gear if you prefer.

Absolutely. Private Mnemba trips are ideal for couples, families, and small groups who want flexible timing, a quieter boat, or a custom combo with other Zanzibar experiences.

We offer free cancellation up to 48 hours before your tour. Cancellations within 48 hours are refunded at 50%. No-shows are non-refundable. Weather cancellations initiated by us are fully refunded or rescheduled at no cost.