Privacy Policy

This Privacy Policy explains how Mnemba Island Zanzibar | Tours, Prices and Tickets("we," "us,") collects, uses, and protects personal information when you visit our website, create an account, or book a tour. We operate tour services in Zanzibar, Tanzania.

Account data: name, email address, and authentication details when you sign up or sign in (including via Google).

Booking data: tour selected, date and time, party size, pickup or transfer details, phone number, special requests, and payment status.

Communications: messages you send through contact forms, email, or WhatsApp where offered.

Technical data: IP address, browser type, device information, and cookies or similar technologies used to keep you signed in and improve the site.

We use personal information to:

• Process and manage tour bookings and payments
• Send confirmations, reminders, and service-related updates
• Operate your account and authenticate sign-in
• Respond to support requests and safety-related communications
• Improve our website, tours, and customer experience
• Comply with legal, tax, or regulatory obligations
• Send marketing only where you have opted in or where permitted by law

If you are in the European Economic Area or United Kingdom, we rely on: contract performance (bookings), legitimate interests (security, analytics, service improvement), consent (where required for marketing or non-essential cookies), and legal obligation where applicable.

We do not sell your personal information. We share data only with service providers that help us run our business, including:

• Supabase — hosting, database, and authentication
• Stripe — payment processing
• Google— optional sign-in (OAuth), subject to Google's policies when you choose that method
• Email providers — sending transactional messages
• Hosting (e.g. Vercel) — serving the website

These providers process data under agreements that require appropriate safeguards. We may also disclose information if required by law or to protect rights, safety, or property.

We use essential cookies to maintain your session and secure sign-in. Additional analytics or preference cookies, if enabled, will be described in any cookie notice we publish. You can control cookies through your browser settings; disabling essential cookies may prevent you from staying signed in.

We keep booking and account records for as long as needed to provide services, resolve disputes, and meet legal retention requirements. When data is no longer required, we delete or anonymize it where practicable.

We use industry-standard measures including encrypted connections (HTTPS), access controls, and Row Level Security on our database. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, and to data portability. To exercise these rights, contact us at info@mnembaisland.com. You may also lodge a complaint with your local data protection authority.

Our services are not directed at children under 16. Bookings for minors should be made by a parent or guardian. If you believe we collected a child's data without appropriate consent, contact us to request deletion.

Our providers may process data in countries other than Tanzania. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms offered by our vendors.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Significant changes may be communicated by email or a notice on our site where appropriate.

Privacy questions or requests: info@mnembaisland.com. See our Terms of Service.